Can I get a refund for my coins?

If you have an issue with not receiving your product or service, please contact us directly at https://shockwavehelp.zendesk.com/hc/en-us/requests/new. Please make sure to include your receipt, account ID, and the title of the game.

If your issue could not be resolved, please check below for refund options:

Depending on your payment method, you can check to see if you qualify for a refund. If you purchased via Google Play or Apple Store, please contact their support through the appropriate channels to request a refund. 

If you purchased with a credit card or PayPal through our site, you can see if you qualify for a refund via Xsolla: https://xsolla.com/refund-policy#:~:text=You%20have%2014%20days%20from,and%20contact%20Xsolla%20customer%20suppor