To clarify, there is cache, browsing history, and cookies. If you delete cookies, you may signed out of certain programs and also lose any game progress from online games. Ideally, we would recommend you first try to clear your cache and browsing history, and if your issue is not resolved, go back and delete your cookies.
In some cases, you may also need to reboot your browser or device.
Clearing your cache depends on your browser, here are the links for popular browsers:
Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Video: Shockwave Support - New Shockwave Google Chrome, Clear Cookies and Cache
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Video: Shockwave Support - New Shockwave Firefox, Clear Cookies and Cache
Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Video: Shockwave Support - New Shockwave Microsoft Edge, Clear Cookies and Cache
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