I forgot my login-how do I reset my password?

If you forgot your password, don’t worry! Resetting it is easy through the login page.

1. Click on Log In at the top-right of the page.
   (Insert screenshot showing the Log In button here)

2. Click on Forgot Password.
   

3. Enter your email that’s linked to your account, then click Request Reset.
   

4. You will receive an email from support@shockwave.com. In the email, click the link to reset your password. Your username will also be included in the email for your reference.

Note: If you don’t see the email within 5 minutes, check your spam or junk folder. If it’s still missing, add support@shockwave.com as a contact and try resetting the password again.

5. Once you click the link in the email, you’ll be taken to a page where you can reset your password. Enter your new password into both boxes and click Reset Password.
   (Insert screenshot showing password reset boxes here)

6. After resetting, click Log In at the top-right corner and enter your username and new password.
   (Insert screenshot showing Log In page here)

Tips for logging in:

• Check Caps Lock: Passwords are case-sensitive. "Apple" is not the same as "apple."
• Clear your browser cache: This can help if you’re having trouble logging in.
• Enable cookies: Make sure your browser has cookies turned on in the settings.
• Check for extra spaces: Ensure there are no extra spaces before or after your username or password.
• Use a compatible browser: Recommended browsers are Firefox, Google Chrome, Edge, and Safari.
• Turn off autofill: If you use an autofill tool, try typing your details manually.