How do I cancel my subscription? (Computer) – Shockwave

How to Cancel Your Shockwave Unlimited Subscription

To cancel your subscription, make sure you are logged into the correct account associated with the subscription.

Need Help Before You Go?

We’re sorry to hear you're thinking of leaving! If you're having any issues with your service or have feedback, reach out to our support team, and we'll assist you as soon as possible.

https://shockwavehelp.zendesk.com/hc/en-us/requests/new

Logging in to your account

Shockwave has two layout options. Use the images below to identify your layout.

Classic

If you see this home page, this is the classic layout. To login, click on the orange button at the top-right that says "Login".

Modern

If you see this home page, this is the modern layout. To login, click on the orange button at the top-right that says "Log in".

Type your email (or username) and password to login to your account. After a successful login, you should be redirected back to the home page. If you've forgotten your password, click the 'Forgot Password' link at the bottom. This will send you a password reset request to your email. Sometimes this can go to your SPAM/JUNK inbox, so be sure to check.

Need help accessing your account? Contact Support.

Managing your subscription

After logging in, click the down arrow next to your username and select 'Subscription' from the dropdown menu. This page allows you to manage or cancel your subscription.

Canceling your subscription

To cancel:

Go to the 'Subscription' page.
Click 'Cancel Subscription.'
Confirm your cancellation in the pop-up prompt.

Important: You will still have access to your subscription until the current paid period ends. Once canceled, you cannot reactivate the subscription until it fully expires.

If you encounter any errors, please contact our support team immediately.

⚠️ If you encounter an error message or your account is not correctly reflecting your cancellation, please contact our support team ASAP.

Canceling on a mobile device with a small resolution? Follow these directions instead: https://shockwavehelp.zendesk.com/hc/en-us/articles/21013395856269-How-do-I-cancel-my-subscription-Mobile-